#Zendesk pricing support software

We currently have 41 agents and would have been up to 50 by mid-June. Using a huge price increase to force people into an annual billing plan is going to leave a bitter taste in a lot of mouths. I’m with David, our account is going from $153 per month (9 agents) to $261 per month, a 58% increase. come on guys, give us a fair go, this is outrageous!!!! This cannot be for real, we have been supporting zendesk since the early days, how can this be justified…If I pulled a stunt like this on my clients I am sure we would lose.Especially as the option to stay on your current price range involved stumping up a years fees. We pay $99 for 5 users, now its 5 x 59 = $295 per month. So, with 19 agents, our monthly bill goes from 645 USD to 1121 USD? An increase of 74% ? Seriously?!!! Some of the reactions on the forum post speak volumes about how Zendesk customers feel about the changes: Regular plan: $29 per month, 3 to 20 agentsįor what it’s worth, Zendesk is trying to appease outraged customers with ‘grandfathering terms’, but that forces many to switch to annual billing rather than monthly or quarterly, which a lot of them appear unwilling to do. Starter plan: $9/month per agent, 1 to 3 agents Plus+ package: $39/month per agent, minimum of 5 agents Regular package: $19/month per agent, minimum of 3 agents Solo package: $9/month per agent, 1 agent only But judging from the commentary on the forum entry and on Twitter, we’re not so sure that’s really the case.Ĭoincidentally, we just reported on Zendesk crossing the 5,000 business customer mark. The startup claims the new pricing plans are being offered in response to “customer requests for different packaging and features”. The announcement, which was also posted on the company’s forums, comes in the form of an introduction of new product features, with the new pricing scheme mentioned underneath (never a good sign).

#Zendesk pricing support software

Case in point: on-demand help desk software maker Zendesk, which has just emailed its customers to let them know they’re raising their prices – resulting in a 300+ percent increase in monthly fees for some. We’re all for startups trying to make money, but we also recognize a good old ‘bait and switch’ tactic when we see one.